Refund policy

At ALGAECAL, customer satisfaction is important to us. We aim to provide a straightforward and transparent shopping experience. Please review our return and refund policy before placing an order.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

  • The product must be associated with an order placed through our online store.

  • Customers must provide their order number or proof of purchase.

  • The return request must be submitted within the applicable return period.

  • Products should be returned in their original packaging whenever possible.

Certain products or circumstances may be subject to additional requirements where permitted by applicable law.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: xtcgnnjkbvcx@gmail.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

Our support team will review your request and provide return instructions if the return is approved.

Please do not send products back before receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs of the item and packaging, if available. We will review the issue and work with you to determine an appropriate resolution.

4. Refund Processing

Once an approved return has been received and reviewed, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method used at checkout.

Please allow additional time for your bank or payment provider to process and display the refund.

5. Return Shipping Costs

Unless the return is due to an incorrect, damaged, or defective item, customers may be responsible for return shipping costs.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped.

7. Contact Us

If you have questions about returns or refunds, please contact:

ALGAECAL Customer Support
Email: xtcgnnjkbvcx@gmail.com

We appreciate your business and are happy to assist with your order-related questions.